IT Help Desk Technician

Location: Littleton, CO

Reports To: IT Manager

Employment Type: Full-Time

Pay: $62,000-$78,000 per year

About the Role

Are you a problem-solver who enjoys helping others navigate technology? We are looking for an IT Help Desk Technician to serve as the primary point of contact for all technology-related issues and requests across our departments.

In this role, you won't just be "fixing computers"—you will be a vital part of our operational efficiency. From managing the lifecycle of user accounts to maintaining the high-quality documentation that keeps our team running smoothly, you will have a direct impact on our daily success.

What You’ll Do

• Technical Support (First Line Triage): Respond to and resolve user requests via our ticketing system, email, and phone. You’ll troubleshoot hardware, software, and network issues for workstations, mobile devices, and peripherals.

• Systems Administration: Manage user accounts in Microsoft 365 and Active Directory. You will support standard applications including Office 365, Teams, and industry-specific software like Bluebeam, AutoCAD, and ComputerEase.

• Onboarding & Offboarding: Lead the technology setup for new hires—from hardware configuration to software provisioning—and ensure secure, thorough offboarding procedures for departing staff.

• Documentation & QA: Act as a champion for knowledge management. You will create, validate, and audit IT documentation and develop self-service knowledge base articles for our end users.

• Asset Management: Maintain accurate records of all IT assets, manage Intune enrollments, and coordinate with vendors for repairs and procurement.

What You Bring

• Technical Proficiency: Experience troubleshooting Windows-based environments, mobile devices, and core office software.

• System Knowledge: Familiarity with Microsoft 365, Active Directory, and ideally, construction/engineering-related software (AutoCAD, Bluebeam).

• Communication Skills: The ability to explain technical concepts to non-technical users with patience and clarity.

• Organizational Excellence: A disciplined approach to tracking time and resolution details within a ticketing system.

• Attention to Detail: A commitment to maintaining high-quality, accurate documentation and asset records.

Why Join Us?

This is an excellent opportunity for a technician who wants to grow their skills in a professional environment that values continuous improvement and high standards. You will work closely with the IT Manager, providing a clear path for technical mentorship and professional development.